FAQ's

How secure are the car parks?

Look for the ParkMark award. By choosing a Park Mark Safer Parking facility you will benefit from a car park that has been inspected by a specially trained police officer; uses modern security systems such as alarms and/or CCTV; and is regularly visited and re-assessed for inspections to maintain the Park Mark award.

Do I need to leave my car keys?

This depends on the car parks service you have booked, please check the More Info on the website prior to booking and the Important Info on your Booking Confirmation. If you are unsure prior to booking please contact our customer services team via email or live chat.

What does gate price mean?

Gate price is the term used to mean paying on arrival or onsite. These prices are from 10% to as much as 60% higher than the pre-booked price online.

What is on-airport car parking?

This is when the car park is situated within the airport perimeter. On-airport car parking is usually the closest service to the terminal, with the shortest transfer times.

What is off-airport car parking?

Off-airport car parks are services that operate outside of the airport perimeter and are generally owned by private car parking companies. A shuttle bus is required to take you to and from the airport terminal.

What is meet and greet/chauffeur/valet parking?

This is one of the most convenient car parking services — you can simply drive to the airport terminal where you will be met by a fully-insured chauffeur who will take your vehicle to a secure storage facility for the duration of your trip. Your vehicle will be waiting at the terminal on your return. Arrival and departure procedures apply.

Prior to Booking

What time should I arrive at the car park?

Please check your flight details and allow enough time to arrive prior to check-in.

Why pre-book?

Our prices are up to 60% cheaper than the gate price so you will make a huge saving by booking in advance. You also have the peace of mind that a space is reserved for you to make sure the start of your holiday runs smoothly.

Can I pay on arrival?

As SkyParkSecure is a pre-booking agency, all Customers are required to pay in advance for their airport parking.

Why is a week calculated as 8 days and two weeks calculated as 15 days?

Our website takes the day you are departing and the day you are returning as whole days therefore a two week trip would be 15 days inclusive. This is based on all car park pricing structures.

Making a Booking

Can I book short notice?

Yes, the most important thing if you do this is to print off your booking confirmation email or ensure you have it fully visible on your phone to take with you to the car park.

Is there an extra discount for booking more than one vehicle at a time?

Discounts are applied to all vehicles but only one booking fee is charged when booking in more than one vehicle at a time.

What do I do once I have booked?

Once a payment has been taken and your booking has been successful, you will be able to view and print off your booking confirmation with complete instructions.

Do I have to give my email or telephone numbers?

Your email address is required to send your booking confirmation, unless you have booked by telephone and request your booking confirmation by post. Your mobile telephone number is required for all meet and greet bookings and a booking cannot be processed without it.

How secure is the website when making a payment?

All online payments are made through the secure payment system Checkout.com. Payments are certified by Checkout.com and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information. CAVU Ecommerce (EMEA) Limited is also PCI compliant and can supply a certificate upon request.

Can I book by telephone?

Unfortunately, due to working from home in line with the current government guidance, we do not have access to our telephone lines to take bookings from home.

After Booking

How do I obtain a VAT or credit/debit card receipt?

Please contact our customer service team via live chat e-mail info@skyparksecure.com with your booking reference.

Cancellation

What happens if we return early?

Please contact the car park or provider to inform them of your early return. Refunds cannot made for part or unused stays. The car park contact details are on your booking confirmation.